Data Deletion Instructions

Disconnecting an account

You can revoke Creo Medya CRM's access to your Instagram, Facebook Page, YouTube, TikTok or Google Business account at any time:

1. Sign in to the client portal: crm.creomedya.com/portal/giris
2. Open the Connections page.
3. On the relevant platform's card, use Reconnect / Switch Account to switch to a different account, or follow the step below to remove access entirely.

You can also revoke access from the platform itself: for Facebook/Instagram Settings → Apps and Websites, for Google/YouTube Google Account → Security → Third-party apps, for TikTok Settings → Security → Authorized apps. Once revoked, the access tokens we hold become invalid and are deleted from our system.

Deleting all of your data

To request deletion of all data associated with your account — connection details, uploaded content, approval history, contact and billing records — email creomedya@gmail.com with the subject “Data Deletion Request” and your company name.

Requests are completed within 30 days and confirmed by email. Records we are legally required to retain (e.g. invoices) are kept for the statutory period and deleted afterwards.

For details see our Privacy Policy and Terms of Service.

Legal entity: Ludens Medya ve Yazılım Ticaret Limited Şirketi · Adnan Kahveci Mah. Anadolu Cad. Beyaz Vadi Apartmanı No: 12 İç Kapı No: 14, 34528 Beylikdüzü / İstanbul, Türkiye